Operations Manager – Burbank, CA

"To make the ordinary business of junk removal exceptional."

The Mission
We aren’t just hauling junk; we’re in the business of making space for possibilities. As our Operations Manager, you are the heartbeat of the Burbank franchise. You won’t just manage a schedule, you will lead a "blue-collar" elite squad, building a culture of excellence through intentional coaching and developing of every Truck Team Member. We are looking for a leader who lives and breathes our values: Professionalism, Accountability, Teamwork, Loyalty, Self-Discipline, and Respect.

The "Get Dirty" Phase

To lead the best, you must know the work. Be prepared to spend 90% of your time in the field during the first 3-4 months. You’ll be working side-by-side with Truck Team Members “Getting Dirty" to master the role, understand our operations from the ground up, build immediate credibility, and establish your leadership with the team.

Compensation

Base Salary: $72,000 per year.
Total Earning Potential: $85,000 – $90,000 inclusive of performance-based incentives and bonuses.

Key Responsibilities

Culture Leadership: Embody P.I.P.E. – Passion, Integrity, Professionalism, and Empathy our brand values while fostering a workplace rooted in Accountability, Teamwork, and Respect.
Coaching & Developing: Act as a mentor to the Truck Team, identifying individual strengths and providing the continuous feedback and training necessary for professional advancement.
Field-Ready Mentorship: This is a hands-on role. You must have the willingness and ability to work as a Truck Team Member on a route when needed, training crews on 1-800-GOT-JUNK? service standards and ensuring safety protocols are followed.
Strategic Fleet Management: Master the daily routing and job dispatching to maximize operational efficiency and revenue.
KPI Accountability: Own the numbers. You’ll track efficiency and customer satisfaction metrics to drive franchise growth.

Physical Requirements

Lifting & Stamina: Ability to lift up to 50-60 lbs. repeatedly throughout the day.
Movement: Comfortable with bending, kneeling, reaching, and walking for extended periods in various weather conditions.
Safety: Ability to safely operate hand/power tools and perform basic vehicle checks.

What You Bring to the Table

Experience: 3+ years in operations or logistics leadership with excellent verbal and written communication skills.
Self-Discipline & Organization: A great attitude paired with strong multi-tasking and time management skills to handle high-volume days.
Technical & Mechanical Aptitude: Experience with basic truck/vehicle maintenance.
Loyalty & Leadership: A proven track record of coaching and developing diverse teams and building long-term commitment.

Why Join Us?

Education: In Entrepreneurship, Innovation, and Service Excellence
Growth: Access to leadership development used across the global 1-800-GOT-JUNK? network.
Purpose: Be part of a brand that prioritizes environmental and sustainability by repurposing, donating, and recycling whenever possible to keep items out of landfills and give them a second life.

1-800-GOT-JUNK? is dedicated to helping its employees realize and fulfill their potential at work and in life. This opportunity offers a competitive base salary & other incentives. We have a great culture and excellent opportunities for advancement for the right candidate. Qualified individuals are invited to apply today.